Privacy Policy
Luvisia Digital Limited
Website: https://luvisiadigital.co.ke
Effective Date: 18 October 2026
1. Introduction
Luvisia Digital Limited (“Luvisia Digital”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, submit a service request, communicate with us or use our services.
We aim to handle personal information in accordance with Kenya’s Data Protection Act, 2019, and other applicable data protection requirements.
Luvisia Digital Limited is an independent private company. We are not a government agency.
2. Information We Collect
Depending on the service requested, we may collect:
- Personal identification information: Your name and other identifying details necessary for a particular service.
- Contact information: Email address, telephone number, WhatsApp number and relevant correspondence details.
- Service request information: The type of service requested, application details, enquiries and supporting information.
- Application documentation: Documents relevant to passport applications, business registration, tax procedures, educational applications or other services, where necessary and specifically requested.
- Payment information: Payment references, transaction confirmations and service payment records.
- Website information: Technical information, such as browser details, IP addresses, cookies and website usage information, where collected by our website or its service providers.
We seek to collect only information reasonably necessary for the relevant purpose.
3. How We Use Your Information
We may process personal information to:
- Receive, review and respond to customer enquiries.
- Provide requested administrative and digital assistance.
- Prepare and coordinate applications with your authorisation.
- Communicate requirements, service charges and application progress.
- Verify information necessary for the requested service.
- Maintain transaction, correspondence and service records.
- Respond to customer complaints and support requests.
- Maintain website functionality, prevent misuse and improve service delivery.
- Comply with applicable legal and regulatory obligations.
Where required, we will request your consent. We may also rely on other lawful grounds permitted under applicable data protection legislation, including the provision of requested services and compliance with legal obligations.
4. Government and Third-Party Services
Some services involve external platforms or organisations, including government departments, official application portals, educational institutions and authorised professional service providers.
Where necessary and lawfully permitted, we may share relevant information with these parties to facilitate services you have requested.
For immigration matters requiring regulated advice or representation, we may refer customers to appropriately authorised professionals. Any necessary sharing of personal information for such referrals will be explained to the customer and handled on an appropriate lawful basis.
We do not guarantee approval of government, visa, passport or other third-party applications.
5. Confidentiality and Information Sharing
We do not sell customers’ personal information.
We may disclose information to authorised personnel, relevant service providers, government authorities or professional partners when reasonably necessary for legitimate service purposes or required by law.
We require appropriate confidentiality and data protection safeguards when third parties process information on our behalf.
We will not publicly publish information supplied in private service requests without an appropriate lawful basis.
6. Information Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
These may include restricted access to information, secure website connections, account access controls and appropriate administrative procedures.
However, no internet-based communication or electronic storage system can be guaranteed to be completely secure.
Customers should avoid sending passwords, one-time verification codes or unnecessary sensitive documents through general enquiry forms.
7. Information Retention
We retain personal information only for as long as reasonably necessary to provide requested services, maintain appropriate business records, resolve disputes and comply with applicable legal obligations.
Retention periods may vary depending on the type of information, the service provided and relevant statutory requirements.
When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
8. Your Data Protection Rights
Subject to applicable law, you may have the right to:
- Be informed about how your personal information is used.
- Request access to personal information held about you.
- Request correction of inaccurate or misleading information.
- Object to certain processing activities.
- Request deletion of information where legally applicable.
- Withdraw consent where processing relies on consent, without affecting earlier lawful processing.
To exercise your rights, contact us through the email address below. We may need to verify your identity before acting on a request.
9. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential functionality, security, performance and visitor experience.
Some third-party services or website plugins may also use cookies.
Where non-essential cookies or tracking technologies require consent, we will provide appropriate choices before activating them.
You may also manage cookies through your browser settings.
10. International Data Transfers
Some services or technology providers may involve processing or storing personal information outside Kenya.
Where international transfers occur, we will take steps to ensure that the transfers comply with applicable Kenyan data protection requirements, including appropriate safeguards or other legally permitted transfer conditions.
11. Children’s Personal Information
Certain services, including passport applications and civil registration assistance, may involve information relating to children.
Where required, we will obtain authorisation from a parent or legal guardian and apply appropriate safeguards when processing children’s personal information.
We will not knowingly collect children’s personal information without an appropriate lawful basis.
12. Communications and Marketing
We may contact you using the details provided to respond to enquiries, confirm service requests and communicate relevant service updates.
Promotional or marketing communications will be sent only where permitted by applicable law. Where required, we will obtain consent and provide an appropriate method of opting out.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, website operations or legal requirements.
Any updated version will be published on this page with a revised effective date.
14. Contact Information
For enquiries concerning this Privacy Policy, your personal information or your data protection rights, contact:
Luvisia Digital Limited
Email: info@luvisiadigital.co.ke
Website: https://luvisiadigital.co.ke
You may also raise concerns with Kenya’s Office of the Data Protection Commissioner through its official website: https://www.odpc.go.ke.