Police Clearance Certificate Services
Administrative help with Kenyan Certificate of Good Conduct applications, fingerprinting instructions and follow-up, including enquiries from abroad.
Choose your service
Explore the available assistance for Police Clearance Certificate applications, including first-time applications, relevant documentation requirements and procedural follow-up.
Select the service that matches your needs to understand the applicable steps, requirements and charges.
First-Time Applications
Assistance with first-time Kenyan Police Clearance Certificate applications, including eCitizen procedures, required documents and fingerprinting instructions.
Repeat Applications
Support for applicants who previously obtained a Police Clearance Certificate and need to submit a new application for employment, travel or other purposes.
Applicants Living Abroad
Guidance for Kenyans living outside Kenya on the applicable Police Clearance Certificate procedures, fingerprint requirements and documentation.
Application Follow-up
Administrative assistance with checking application progress, understanding available updates and accessing certificate collection or download instructions.
What you need to prepare
Select the relevant checklist below. Final requirements depend on your circumstances and the responsible institution.
First-Time Applications
Requirements for Kenyan adult applicants:
- An active eCitizen account.
- Original Kenyan National Identity Card.
- Completed Police Clearance Certificate application on the DCI eCitizen portal.
- Payment of the applicable government fee.
- Two printed copies of the payment invoice.
- One copy of the C24 fingerprint form, printed on both sides of an A4 sheet.
- Attendance at the selected authorised fingerprinting location.
Important: Fingerprints are taken by authorised personnel at the selected location, such as a Huduma Centre or DCI Headquarters.
Repeat Applications
Requirements generally include:
- Access to your eCitizen account.
- Original National Identity Card.
- A new Police Clearance Certificate application.
- Payment of the applicable government fee.
- Two printed payment invoices.
- A newly generated C24 fingerprint form.
- Attendance for fingerprinting as instructed.
Important: Having obtained a Police Clearance Certificate previously does not mean a new application or fingerprinting can automatically be skipped.
Applicants Living Abroad
Documents and arrangements may include:
- Valid Kenyan identification documents.
- Application forms required by the relevant Kenyan embassy or high commission.
- Fingerprints taken and certified by an authorised institution.
- Supporting documents required by the Kenyan mission.
- Applicable government or consular payment.
- Submission of documents through the procedure specified by the relevant Kenyan mission.
Important: Procedures, documents and charges vary between countries. Applicants should confirm the requirements with their nearest Kenyan embassy or high commission before submitting documents.
Application Follow-up
Information to prepare:
- Police Clearance Certificate application reference.
- Access to the applicant’s eCitizen account.
- Payment confirmation or invoice details.
- Date and location of fingerprinting.
- Any SMS notification or application status information.
- Additional documentation requested by DCI, where applicable.
Important: Once processing is completed, applicants are normally notified and can download the certificate through their eCitizen account.
Luvisia Digital Limited provides administrative follow-up assistance but cannot determine the outcome of a criminal records check or guarantee processing timelines.
Important information
Important: The information above provides general guidance on Police Clearance Certificate applications. Requirements may differ for applicants aged 16–17, foreign nationals, refugees and applicants living outside Kenya. Applicants should confirm the applicable procedure with the Directorate of Criminal Investigations or the relevant Kenyan diplomatic mission. Fingerprinting, criminal record verification and certificate issuance are carried out exclusively by authorised authorities.
Fees & charges
Review the official government charges and Luvisia Digital’s separate assistance fees before submitting your request.
Official Government Police Clearance Fees
| Charge | Amount |
|---|---|
| Police Clearance Certificate application | KSh 1,000 |
| eCitizen access charge | KSh 50 |
| Total standard application payment | KSh 1,050 |
Important: The standard Police Clearance Certificate application payment is currently KSh 1,050, inclusive of the listed eCitizen access charge. Fees may change and additional charges may apply in certain circumstances. Applicants should confirm the final payable amount through the official DCI eCitizen portal before making payment.
Luvisia Digital Limited is an independent administrative assistance provider and is not affiliated with the Directorate of Criminal Investigations. Government fees are separate from our service charges.
LUVISIA DIGITAL ASSISTANCE FEE
KSh 500
Our service charge covers assistance with the applicable application procedure, document preparation guidance and administrative follow-up.
Please note: Government fees are charged separately. Luvisia Digital Limited is an independent service provider, not a government agency. Approval and processing times are determined by the relevant government authorities.
How it works
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Select Your Service
Choose whether you need assistance with a first-time application, repeat application, an application from abroad or follow-up on an existing application.
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Submit Your Request
Complete the Luvisia Digital assistance request form with your basic contact information and the type of assistance required.
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Review Requirements & Charges
Our team reviews your enquiry, explains the relevant application requirements and confirms the applicable government charges alongside our KSh 500 assistance fee.
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Complete the eCitizen Application
With your authorisation, we guide you through the relevant DCI eCitizen application procedures, including document preparation, payment instructions and downloading the required application forms.
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Fingerprinting & Government Processing
Attend the designated fingerprinting centre or follow the applicable procedure provided by an authorised Kenyan diplomatic mission. The Directorate of Criminal Investigations conducts the necessary checks and processes the application.
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Application Follow-up & Certificate Access
Where authorised, we assist with checking available application updates and explaining how to access or download the Police Clearance Certificate once it has been issued.
Request assistance
Complete the form below to request assistance with your Kenyan Police Clearance Certificate (Certificate of Good Conduct) application, repeat application, diaspora application or application follow-up.
Our team will review your enquiry and contact you through your preferred communication method.
The standard Luvisia Digital assistance fee is KSh 500, including administrative follow-up, excluding applicable government charges.
Before submitting your request, please read our Privacy Policy to understand how Luvisia Digital Limited collects, uses and protects your personal information.